The High Performing BRM

Teaching the Art of BRM to All Levels – From Beginners to Seasoned Professionals

Business Relationship Management (BRM) is one of the most impactful roles in an organization. But to rise to that challenge, BRMs must first learn the skills and strategies needed to perform at the highest level to create a lasting impact within their organization.


BRM is much more of an art than science. Learning the science is helpful; learning the art is invaluable. This workshop teaches participants how to master the art and science of BRM using a combination of classroom and experiential learning, led by an instructor with deep expertise in building impactful BRM capabilities and developing top BRM practitioners.


The High-Performing BRM Course empowers all BRMs – beginners and seasoned professionals – with the knowledge and skills needed to make a meaningful impact within their organization, earning recognition as valuable contributors to its success.

Participants are taught the key characteristics, skills, and actions employed by high-performing BRMs to develop meaningful relationships with key stakeholders and deliver actionable results that help meet organizational goals.

More importantly, participants gain practical experience by applying their newfound knowledge in real-world situations. They don’t just learn what to do; they practice what they learn to develop a deeper understanding of how it is applied to achieve maximum benefit.

This workshop is not merely informational but an actual agent of tangible change; participants can immediately implement these teachings in their work.


The High-Performing BRM course curriculum covers the critical aspects of the role:

  1. The DNA of a High-Performing BRM
    • What “High Performance” looks like
    • The key characteristics, competencies, and actions of high-performers
  2. Developing Meaningful Relationships
    • Mastering the human aspect of relationships
    • The three stages of effective relationship-building
  3. Critical Skills for High-Performing BRMs
    • An immersive review of the critical skills vital to high-performing BRMs
    • The importance of Executive Presence and Influential Communications
  4. Making an Impact
    • How to positively affect results, increase effectiveness, and inspire growth
    • The power of information, communication, and action
  5. Driving Opportunity
    • Uncovering opportunities for efficiency, growth, and innovation
    • How to assemble, assess, and present opportunities to leadership
  6. Troubleshooting
    • How to conduct yourself when issues arise
    • Potential resolutions for the most common issues and what to avoid doing when trying to resolve them

What Attendees Learn

  • Key characteristics of high-performing BRMs
  • How to build meaningful relationships with partners and colleagues
  • The importance of the “human factor” in relationships
  • Valuable skills to manage time, stakeholders, and expectations
  • The power of storytelling – how to communicate effectively and influentially
  • How to make a positive impact on business partner plans and operations
  • How to identify opportunities for growth and efficiency and present them in an inspiring and powerful way
  • Approaches to empower business partners with actionable and insightful information
  • How to drive innovation with business partners
  • How high-performing BRMs act when faced with difficult situations

Who Should Attend?

Beginner and experienced BRMs and anyone in a “business-facing role” who needs to build strong and meaningful relationships with others.  This can come from any sector – public or private – and includes IT Leadership, Product Owners, Project Managers, Business Analysts, Service Desk professionals, Enterprise Architects, People (HR) Executives, Financial Leaders, as well as others who interact and engage with business partners in your organization.


Three days (in-person); five half-days (virtual)

What Others Are Saying…

This was one of the best training classes I’ve attended throughout my career, and would highly recommend this to anyone trying to establish an effective Business Relationship Management function within their organization.                                               — Director BRM, Manufacturing

 I went into this course thinking I was already a capable BRM; I ended up learning so many techniques and using amazing tools that I’m going to start to use to bring me to the next level of business relationship management.                                               — Senior BRM, Government

The High-Performing BRM Course stretched my ability to think strategically when it comes to building stronger relationships within and across organizations. I couldn’t recommend this course more to ANYONE interested in expanding their communication, influence, and strategic thinking skills.                                                                                                                            — BRM Industry Leader

This workshop was an immersive experience that enabled me to develop the skills needed to become a high-performing BRM, use empathy and human connection to build meaningful relationships with stakeholders and impact organizations through immersion, assessment, action, and optimization.                                                                                                                                     — BRM, Financial Services

The High-Performing BRM was eye-opening and incredibly beneficial as I begin my BRM career. I highly recommend this course to any new BRMs who want to learn how to perform the role and learn the art of BRM.                                                            — New BRM, Construction Industry

What stood out the most was the use of real-world examples and exercises that pulled together multiple BRM theories to life. These practical illustrations can help any BRM looking to learn to grasp concepts more effectively and see how they can be applied in everyday BRM scenarios.                                                                                                                                                            — Senior IT and BRM Leader

Upcoming Workshops

  • June 18-20, 2024, (University of Birmingham, UK), 8:30 am – 5:00 pm
  • July 15-19, 2024, 11:00 a.m. – 4:00 p.m. EST
  • September 9-13, 2024, 11:00 am – 4:00 pm EST
  • December 2-6, 2024, 11:00 am – 4:00 pm EST

Please contact us for information on in-person or virtual group workshops.